World’s worst delivery service?

11-07-2018 by admin

A phone book delivery person threw them from a slow-moving car onto muddy driveways, gutters and wet nature strips in Castlemaine and Maldon.Recycling bins across Mount Alexander Shire got a lot more fodder last week thanks to a phone book delivery person, who threw them from a slow-moving car onto muddy driveways, gutters and wet nature strips.
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The books were not wrapped in plastic this year and were quickly damaged by wind and rain, rendering them useless.

Castlemaine resident Beryl Mein witnessed the delivery in action and was so incensed she wrote to theExpress(seeOpinions, this edition).

Ms Mein said she saw two men in a car delivering the directories.

“Surely this be a contender for the World’s Worst Delivery Service,” Ms Mein said. “Let’s hope these two never get a contract to deliver groceries.”

Many residents just picked the phone books up and tossed them into the recycling bins – then they took to social media to vent their anger.

One woman wrote on Facebook: “Yep – on the wet dirty driveway here. Useless, don’t want one anyway. Straight in the recycling bin. What a waste.”

Here are some of the other comments:

“This is pure laziness.”

“They might as well just dump the whole lot at a recycling depot and save everyone the trouble.”

“Mine was thrown in the mud on the nature strip next to my driveway. Couldn’t even open it.”

“They used to drop on your porch when scouts did them.”

“How times have changed when they were put under the porch.”

“Followed the goats delivering the phone books up Brown St yesterday, they were just throwing them out the windows while driving along.”

“A good time to also ask yourself if you even want a directory delivered any more too? If not, you can opt out here, and it will apply to future years: 老域名directoryselect老域名备案老域名/action/home.”

Sensis takes ‘swift’ action

Sensis, the owner of White Pages and Yellow Pages, has acted quickly in the wake of the great Castlemaine phone book debacle.

Group manager for distribution, Stephen Harvy, said Sensis was aware of the concerns raised by members of the Castlemaine and Maldon communities regarding the book delivery.

“We were disappointed to hear of the concerns as we are committed to publishing and distributing our directories in a responsible manner,” Mr Harvy said.

“We have taken swift action. Through our investigation we determined eight streets were impacted and a ‘clean up’ activity has been completed.”

Mr Harvy said the delivery team engaged by the distribution company is no longer delivering phone books for them.

“While no community groups were involved in this incident, for many years our distribution company has invited community groups to apply to distribute the phones books.

“Community groups utilise this as a fundraising activity and supports our policy to give back to the communities in which we operate.”

Mr Harvy said that as part of an action plan with the Australian Packaging Covenant, Sensis had adopted a ‘no bag use’ policy, as much as possible when delivering directories.

“Where absolutely necessary, our distributors are instructed to use plastics bags if access cannot be gained to the front door or if there are locked gates. Our policy is that no books are to be delivered during wet weather.”

He said research showed that printed directories were still extremely important to many members of the Castlemaine and Maldon communities with about 76 per cent of the wider Bendigo population reporting using the Yellow Pages and White Pages phone book to find businesses.

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